Now Hiring - Insurance Customer Service in Seekonk, MA

Job Description

The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety.They are responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation.

Energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.

Salary Range: $42000.00 - $45000.00 per year

Health Insurance

Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Work Schedule

Holidays Off

Hands On Training

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers.

Complete Evidence of Insurance requests.

Develop new Financial Services opportunities.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Share training and education knowledge and expertise with team members.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Maintain knowledge of new products.

Prospecting and generating new business through leads & referral sources.

Generating insurance quotes.

Provide exceptional customer service.

Be outstanding at relationship building.

Maintain client relationships with follow up phone calls.

Maintains inventory of office supplies and forms - places orders weekly.

Claims follow up calls.

Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.

Obtain prospects information such as name, address, vehicle information and enter into quote sheets.

Informs customers of promotions and new or upgraded products using prepared scripts.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Maintains phone time or sales quotas as determined by management.

Schedule appointments for sales staff to meet prospective customers.

Contact businesses and private individuals by telephone to promote products, services and/or referral programs.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Grow sales revenue by utilizing phone, email and potential client lists.

Provides on-going support to insurance clients as needed.

Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.

Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Provide customers with additional information about new products and services.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Stay up-to-date on industry market trends and best practices

Assess and identify the wants and needs of your customer(s) over the phone

Uphold the wants and needs of your customers

Educate clients on the insurance policies that best suit their needs

Provide policies to new clients and explain benefits/risks of the policy

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Create relationships from a cold start.

Be a fantastic presenter.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Confident, self-starter who works well independently.

Must have ability to multi-task.

A Property & Casualty license is preferred but will train good individual.

Prior Sales Experience.

Must be awesome at opening doors and getting appointments from a cold start.

Must be highly self-motivated.

Professional phone etiquette.

Career minded vision.

Follow through and exceed current and prospective client expectations.

Excellent Spelling and Grammar skills.

Exceptional Business Writing and Editing Skills.

Great Customer Service Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Display leadership competencies, including ability to delegate, engage, and inspire others.

Strong work ethic and leadership skills.

Successful sales background.

Strong communication skills, both oral and written.

Driven and goal-oriented individual.

Ability to tactfully handle stressful and difficult situations.

Be capable of handling customer rejection.

Strong communication and negotiation skills.

Knowledge of sales and marketing principles and strategies.

Be equipped with great listening and closing skills.

Bilingual, fluent in both English and Spanish is beneficial.

No insurance experience required but must be willing to learn